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Royal Bikes ships nationwide within Australia. We currently only offer shipping services within Australia. For more details on our shipping policy, feel free to reach out to our customer service team.

Royal Bikes is open from Monday to Friday, 9:30 AM to 5:30 PM, and on Saturdays from 9:30 AM to 12:00 PM. We are closed on Sundays and public holidays. For any changes to our schedule, please refer to our website or contact us directly.

We follow the guidelines set by the Australian Competition & Consumer Commission (ACCC) to ensure fairness and clarity in every transaction. Our goal is to resolve issues swiftly and respectfully, while upholding your rights as a consumer.

1. Refunds – Major Issues

You are entitled to a refund, replacement, or similarly valued product if:

• The item has a major problem (e.g. it’s unsafe, significantly different from the listing, or fails to work as described).

• A major failure that cannot be fixed or would take too long or be too inconvenient to resolve.

2. Returns – Minor Issues

For minor problems (e.g. small defects or faults), Royal Bikes will decide whether to:

• Repair the item

• Replace it

• Offer a store credit

You may be eligible for this if:

• The item is faulty or damaged

• The wrong product was sent

• The item was damaged during delivery

3. Online Orders – Shipping Damage or Errors

If your item arrives damaged or incorrect, please notify us within 48 hours of delivery with photos and your proof of purchase. We'll guide you through the return or replacement process.

We cover return shipping costs for damaged or incorrect items.

4. Change of Mind

We do not offer refunds for change of mind, incorrect sizing, or personal preferences. However, at our discretion, we may allow a return or exchange within 14 days if:

• The item is unused, in original packaging, and

• You provide proof of purchase

A 15% restocking fee may apply to accepted change-of-mind returns. Shipping costs are non-refundable, and return postage is the customer’s responsibility.

5. Conditions Where Returns/Refunds Are Not Accepted

We are not required to offer a refund or replacement if you:

• Simply change your mind

• Damage the item through misuse or neglect

• Were informed of the fault before purchase (e.g. clearance, demo or seconds stock)

• Found the product cheaper elsewhere

• Don’t have a valid proof of purchase

6. Lay-by Terms & Conditions

• 3-month repayment period from the date of deposit

• Minimum deposit: 20% of total price

• Extensions available in certain cases upon request

• If payment is not completed within the period, the deposit is forfeited

• Cancelling a lay-by will incur a termination charge equal to your initial 20% deposit

Proof of Purchase

Please retain your receipt or order confirmation as we require proof of purchase for all returns, exchanges, and warranty claims.

Need Help?

If you're unsure whether your purchase qualifies for a return, repair or refund, feel free to contact us at shaun@royalbikes.com.au / 0435 468 574. We're here to help.